Introduction<\/u><\/strong><\/p>\n\n\n\n This privacy policy is to provide information to you, our patient, on how your personal information (which includes your health information) is collected and used within our practice, and the circumstances in which we may share it with third parties.<\/p>\n\n\n\n Our Practice is committed to ensuring the privacy and confidentiality of all personal information affiliated with our Practice\u2019s business undertakings.<\/p>\n\n\n\n Our Practice complies with the requirements of the Australian Privacy Principles (APPs). The APPs regulate how our Practice may collect, use, disclose and store personal information and how individuals including our patients may address breaches of the APPs by our Practice and access and correct personal information.<\/p>\n\n\n\n The point of contact for queries regarding this policy is Dr. Reza Madah, Practice Manager \u2013 Ph 07 5500 6555.<\/p>\n\n\n\n Why and when your consent is necessary<\/u><\/strong><\/p>\n\n\n\n When you register as a patient of our practice, you provide consent for our GPs and practice staff to access and use your personal information so they can provide you with the best possible healthcare. Only staff who need to see your personal information will have access to it. If we need to use your information for anything else, we will seek additional consent from you to do this.<\/p>\n\n\n\n Why do we collect, use, hold and share your personal information?<\/u><\/strong><\/p>\n\n\n\n Our practice will need to collect your personal information to provide healthcare services to you. Our main purpose for collecting, using, holding and sharing your personal information is to manage your health. We also use it for directly related business activities, such as financial claims and payments, practice audits and accreditation, and business processes (eg staff training).<\/p>\n\n\n\n What personal information do we collect?<\/u><\/strong><\/p>\n\n\n\n The information we will collect about you includes your:<\/p>\n\n\n\n Dealing with us anonymously<\/u><\/strong><\/p>\n\n\n\n You have the right to deal with us anonymously or under a pseudonym unless it is impracticable for us to do so or unless we are required or authorised by law to only deal with identified individuals.<\/p>\n\n\n\n How do we collect your personal information?<\/strong><\/p>\n\n\n\n Our practice may collect your personal information in several different ways.<\/p>\n\n\n\n Information can also be collected through electronic transfer of prescriptions (eTP), My Health Record, eg via Shared Health Summary, Event Summary.<\/p>\n\n\n\n When, why and with whom do we share your personal information?<\/u><\/strong><\/p>\n\n\n\n We sometimes share your personal information:<\/p>\n\n\n\n We will not share your personal information with anyone outside Australia (unless under exceptional circumstances that are permitted by law) without your consent.<\/p>\n\n\n\n Our practice will not use your personal information for marketing any of our goods or services directly to you without your express consent. If you do consent, you may opt out of direct marketing at any time by notifying our practice in writing.<\/p>\n\n\n\n Our practice may use your personal information to improve the quality of the services we offer to our patients through research and analysis of our patient data.<\/p>\n\n\n\n We may provide de-identified data to other organisations to improve population health outcomes. The information is secure, patients cannot be identified and the information is stored within Australia. You can let our reception staff know if you do not want your information included.<\/p>\n\n\n\n How do we store and protect your personal information?<\/u><\/strong><\/p>\n\n\n\n Your personal information may be stored at our practice in various forms – eg as paper records, electronic records, visual records (X-rays, CT scans, videos and photos), audio recordings.<\/p>\n\n\n\n Our practice stores all personal information securely in electronic format on a secure server, in protected information systems or in hard copy format in a secured environment. Our Practice uses passwords, secure cabinets, confidentiality agreements for staff and contractors.<\/p>\n\n\n\n How can you access and correct your personal information at our practice?<\/u><\/strong><\/p>\n\n\n\n You have the right to request access to, and correction of, your personal information.<\/p>\n\n\n\n Our practice acknowledges patients may request access to their medical records. We require you to put this request in writing, faxed to our surgery from another practice. Our practice will respond within a reasonable time (within 30 days). A full summary will be sent at no cost. However, if a full medical record is requested, a fee that will not be excessive to cover all administration costs (photocopying, stationery and\/or registered postage) is payable. <\/p>\n\n\n\n Our practice will take reasonable steps to correct your personal information where the information is not accurate or up to date. From time to time, we will ask you to verify that your personal information held by our practice is correct and current. You may also request that we correct or update your information, and you should make such requests in writing to:<\/p>\n\n\n\n The Practice Manager<\/p>\n\n\n\n Gold Coast Medical Centre<\/p>\n\n\n\n Suite 10\/465 Oxley Drive<\/p>\n\n\n\n Runaway Bay 4216<\/p>\n\n\n\n Email: info@goldcoastmedicalcentre.com.au<\/p>\n\n\n\n How can you lodge a privacy-related complaint, and how will the complaint be handled at our practice?<\/u><\/strong><\/p>\n\n\n\n We take complaints and concerns regarding privacy seriously. You should express any privacy concerns you may have in writing. We will then attempt to resolve it as soon as possible (within 30 days) in accordance with our resolution procedure.<\/p>\n\n\n\n You may also contact the OAIC. Generally, the OAIC will require you to give them time to respond before they will investigate. For further information visit www.oaic.gov.au<\/a> or call the OAIC on 1300 363 992.<\/p>\n\n\n\n In the unlikely event that we are unable to address your issue to your satisfaction the Office of the Health Ombudsman may also be contacted by calling 133OHO (133646) or write to PO Box 13281 George Street, Brisbane 4003 or email info@oho.qld.gov.au<\/a> or visit www.oho.qld.gov.au<\/a>.<\/p>\n\n\n\n\n
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